Frequently Asked Questions
l89s FAQ — Answers to All Your Questions
Accounts, deposits and withdrawals, bonuses, games, and security — find simple and clear answers to all your l89s questions here in English.
l89s is one of Bangladesh's trusted online gaming platforms. From new players to experienced gamers, everyone has questions. On this FAQ page we have provided detailed answers on every topic — opening an account, depositing via bKash and Nagad, withdrawal timeframes, the welcome bonus, cricket betting, slot games, live casino, and responsible gaming. If you cannot find the answer to your question, contact our 24/7 Bengali live support.
Account and Registration
To register at l89s, you need an active mobile number, a password, and confirmation that you are of legal age. Your name and date of birth are also required. Providing accurate information is important because identity verification may be required at the time of withdrawal. Users under 21 years of age cannot open an account.
No, according to l89s rules each person may only hold one account. If multiple accounts are detected, all of them may be suspended and the balances may be forfeited. If you have an issue, please contact support.
Use the "Forgot Password?" option on the l89s login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. The process is usually completed within a few minutes.
You can start playing right away, but l89s may request identity verification before processing large withdrawals. Uploading a photo of your national ID card or passport speeds up the verification process. It also helps keep your account secure.
If your account is unexpectedly closed, contact l89s 24/7 live chat support in Bengali right away or send an email to [email protected]. Our team generally reviews the issue and provides a resolution promptly.
Deposits and Withdrawals
Money deposited into l89s via bKash is usually credited to your gaming wallet within a few minutes. The minimum deposit amount is ৳300. There may be a slight delay during peak hours — if that happens, let us know via live chat.
l89s currently supports bKash, Nagad, Rocket, and Upay — four popular mobile financial services in Bangladesh. These methods are simple, fast, and completely secure. More methods may be added in the future.
The minimum deposit amount across all payment methods is ৳300 and the minimum withdrawal amount is ৳800. Rather than making multiple small transactions, accumulating a larger amount before withdrawing makes the process faster.
Approved withdrawals at l89s generally reach your Nagad account within 1 hour. You can track the status after submitting your request. If there is a delay, let us know via live chat — our team will assist you right away.
l89s itself does not charge any transaction fees. However, bKash, Nagad, Rocket, or Upay may deduct a small service charge according to their own policies. It is a good idea to check the charges in the relevant app before making a transaction.
Go to the Finance / Wallet section, select Rocket or Upay as your preferred method, and complete the payment by following the on-screen instructions. Deposit a minimum of ৳300. Our Bengali live chat support is available at all times for any difficulties.
Games and Gameplay
You can find live odds for BPL matches in the l89s cricket section. Bets can be placed before or during a match. Various markets are available including match result, toss, top run-scorer, and wicket-taker. Read the odds and terms carefully before placing a bet.
l89s has an extensive slot library from top providers including PG Soft, Pragmatic Play, and JILI. Popular titles like Fortune Tiger, Gates of Olympus, Fortune Gems, and Aviator, along with fishing games and live tables — all categories are on one platform.
RTP (Return to Player) is a statistical value that indicates what percentage of total wagered money is returned to players over the long term. It is a theoretical figure — results can vary from session to session. A higher RTP means a relatively better return over the long term.
Yes, l89s is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. Cricket betting, slots, and live casino — everything can be enjoyed on mobile without downloading a separate app.
All games at l89s use a Random Number Generator (RNG) which keeps results completely unbiased. Live casino games are operated through trusted providers (Evolution Gaming, Ezugi). Fair play is our core commitment.
Yes, l89s's cricket section offers live in-play betting on international tournaments including T20 World Cup, IPL, and BPL. Odds update in real time during a match, giving you the chance to bet at exciting moments.
Bonuses and Promotions
New members at l89s receive a 150% bonus on their first deposit, up to ৳5,000. The wagering requirement is just 15 times. That means depositing ৳1,000 gives you a ৳1,500 bonus, and once you wager 15 times the total ৳2,500 (৳37,500), it becomes withdrawable.
If the wagering requirement is not fulfilled within the bonus validity period, any unused bonus funds may be automatically removed. However, your own deposited real money remains safe. It is important to read the bonus validity period and terms carefully. See the Terms and Conditions page for details.
l89s has four VIP levels: Bronze, Silver, Gold, and Platinum. Levels advance based on regular play, activity, and loyalty. At the Platinum level, weekly cashback of up to 1.2% is available. Exclusive benefits and priority support are available at every level.
A portion of weekly net losses is returned as cashback according to your VIP level. Cashback rates are 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and up to 1.2% at Platinum. It is credited directly to your wallet.
Most bonuses can be used on slots and cricket betting. Wagering may not count or may be limited for certain specific games or betting markets. Check the terms of the specific offer before activating a bonus.
Safety and Responsible Gaming
l89s uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are fully encrypted. Information is not sold to third parties. Read our Privacy Policy for details.
No. l89s is for users aged 21 and above only. Age must be confirmed when opening an account. Accounts belonging to minors are closed immediately. Responsible gaming is our highest priority.
Yes, l89s supports responsible gaming. You can temporarily close your account for a set period (for example, 1 week, 1 month, or permanently). Contact support or visit our Responsible Gaming page to use this feature.
l89s offers deposit limits and session limits as responsible gaming tools. You can set a maximum daily or weekly deposit amount. This is an effective way to keep your budget under control.
l89s 24/7 Bengali live chat support is available from any page on the site. You can also contact us by email at [email protected]. Phone or WhatsApp support is not available — all assistance is provided via live chat and email.
Gaming is entertainment — do not let it become a problem. If you feel you are losing control over your play, contact l89s support or visit our Responsible Gaming page for detailed guidance. Self-exclusion can be activated at any time.
Still have questions?
Our Bengali support team is by your side 24/7, day and night.
Chat with us directly via live chat or send us an email.