21+ only — play responsibly

l89s Responsible Gaming — Your safety is our priority

Enjoy entertainment within your limits. l89s gives you all the tools you need for a safe and enjoyable gaming experience.

What is responsible gaming and why does it matter?

Responsible gaming means treating gaming as an enjoyable form of entertainment — not as a source of income or a way to solve problems. l89s believes that when every player consciously sets their own time and money limits, gaming becomes a positive experience.

We are committed to creating a safe environment for players in Bangladesh. That is why l89s offers deposit limit setting, self-exclusion options, time-out features, and round-the-clock support in Bengali. Responsible gaming is not just a policy for us — it is a core part of our culture.

Remember — gaming is only for those who are 21 years of age or older. Access to the l89s platform by minors is strictly prohibited.

Our safety tools and features

l89s gives you these features to help you stay in control of your gaming. Every player can set their own limits as they prefer.

Deposit Limit Setting

You can set the maximum daily, weekly, or monthly deposit amount yourself. Once a limit is set, it cannot be increased before the specified period ends — this helps you stay within your budget.

Self-Exclusion

If you feel you need a break from gaming, you can temporarily or long-term close your account yourself. No promotional messages are sent during self-exclusion.

Time-Out Feature

Instead of playing for long stretches at a time, use the time-out option. Set a time-out of 24 hours up to 30 days yourself. During this period, access to the account and new deposits will be blocked.

Loss Limit

Set a maximum loss amount for daily, weekly, or monthly periods. When the set loss limit is reached, the system automatically alerts you and prevents you from placing further bets.

Protection for Minors

Age verification is mandatory to join l89s. Keep your password secure and make a habit of signing out of your account so that minors on your device cannot access the platform.

24/7 Bengali Support

If you feel gaming is becoming a problem, contact us right away. Our specialist team is ready to help you in Bengali via live chat, seven days a week, 24 hours a day.

Warning signs of problematic gaming

When gaming starts to go beyond entertainment and become a problem, certain signs appear. If you notice any of the following in yourself or someone you know, it is time to take notice:

  • Feeling a strong urge to bet more in order to recover lost money.
  • Gaming for long periods without regard for family, friends, or work.
  • Taking on debt or dipping into savings to cover gaming costs.
  • Trying to cut down or stop gaming but repeatedly failing.
  • Lying to or hiding things from loved ones about gaming.
  • Feeling restless, irritable, or stressed when not gaming.
  • Neglecting professional or family responsibilities to game.

21+ age limit is mandatory

l89s is for people aged 21 and above only. It is the responsibility of every adult user to ensure that minors do not use the platform. We reserve the right to conduct age verification in any case of suspicion.

Ask yourself

If the answer to any one of the following questions is "yes", speak to our support team:

Am I playing beyond my budget?
Is gaming getting in the way of my daily life?
Am I playing to try to win back money I have lost?
Is gaming causing problems in my relationships?
Do I want to stop playing but find I cannot?

Top tips for safe gaming

Following these simple habits will keep gaming an enjoyable form of entertainment at all times.

01

Set your budget first

Before you start gaming, decide the maximum amount of money you can spend. Keep this budget for entertainment only — not from your living expenses or savings.

02

Set a time limit

Set a time limit in advance for each session. Set an alarm and take a break when the time is up. Use the time-out feature to let the system help with this.

03

Do not play on emotion

Avoid gaming when you are feeling down, angry, stressed, or under the influence of alcohol. Decisions made on emotion often lead to losses.

04

Learn to accept a loss

Winning and losing are both a normal part of every game. Rather than getting upset when you lose, treat it as the cost of entertainment. Trying to "win back" lost money only makes things worse.

05

Do not treat gaming as a source of income

Online gaming is for entertainment — it is not a reliable source of income. See winnings as a bonus, not something to count on. This mindset is the foundation of a healthy gaming culture.

06

Let a loved one know

Tell a family member or trusted friend about your gaming habits. They can spot a problem from the outside before you do and offer support when needed.

How to use the safety tools

After logging in to your l89s account, you can easily find these settings.

From Account Settings

Log in to l89s → go to the Account menu → click the "Responsible Gaming" option. There you will find all options including deposit limits, loss limits, and time-outs.

Via Live Chat

For any issue or to request self-exclusion, use our 24/7 live chat. Speak in Bengali — our team will assist you right away.

Via Email

To request long-term self-exclusion or permanent account closure, email [email protected]. The process will be completed within 24 hours.

Need help? We are always here.

If you feel gaming is becoming a problem, do not try to deal with it alone. The specialist team at l89s and professional support services are by your side. Asking for help is an act of courage.

Live Chat

Available 24/7 around the clock

Common questions about responsible gaming

Find answers to the most frequently asked questions here.

Log in to your l89s account and go to the "Responsible Gaming" section in the Account Settings menu. There you will find options to set daily, weekly, and monthly deposit limits separately. Once a limit is set, it takes effect immediately. Limits can be lowered right away, but increasing a limit requires waiting through a set cooling-off period.

At l89s, self-exclusion is available for short or long periods. You can suspend your account for 7 days, 1 month, 3 months, or 6 months. For permanent closure, contact the support team. During self-exclusion, all promotional emails and live chat messages will be completely stopped.

Yes, your account balance remains fully secure during a time-out or self-exclusion period. Once the break ends, you can log in as normal to view and withdraw your balance. However, no new deposits or bets will be possible during the break.

No. l89s is for people aged 21 and above only. Age is verified at registration, and identity verification documents may be requested in cases of doubt. Minors attempting to open an account are strictly prohibited, and any such accounts will be cancelled.

First, contact l89s via 24/7 live chat or email at [email protected] — we will help with self-exclusion and can provide information on professional counselling services. In Bangladesh, government hospitals and private counselling services are available for mental health care and addiction recovery. Seeking help rather than trying to cope alone is the wiser choice.

Yes, l89s analyses player gaming patterns as part of its responsible gaming policy. If an unusually long session or unusual behaviour is detected, we may reach out proactively. This is not a violation of your privacy — it is part of our responsible gaming commitment.

Enjoy responsibly

Keep gaming at l89s enjoyable and safe at all times. Play within your limits and stay happy with your family.

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